SOLBIOLAB Co., Ltd. (the “Company”) complies with the Personal Information Protection Act of the Republic of Korea and related laws, and establishes and discloses this Privacy Policy to protect the personal information of data subjects and to handle related complaints smoothly. This English version is provided for convenience; in case of any discrepancy, the Korean version prevails.
Article 1. Purpose of Processing
The Company processes personal information for the following purposes and does not use it for any other purpose. If the purpose changes, the Company will take necessary measures such as obtaining separate consent.
- Receiving and replying to website inquiries; product and technical consultation
- Communication regarding product supply and purchase, co-development, distribution and other partnerships
- Handling complaints and responding to disputes
Article 2. Items Processed
| Category | Items |
|---|---|
| Required | Name, organization, phone number, e-mail, inquiry content |
| Optional | Title·department, country/region, products of interest, attachment |
Article 3. Retention Period
The Company retains personal information for one year after the inquiry is resolved and then destroys it without delay. Where retention is required by law, it is kept for the period prescribed by the relevant law.
Article 4. Provision to Third Parties
The Company processes personal information only within the scope of Article 1 and does not provide it to third parties except with the data subject's consent or as specifically provided by law.
Article 5. Outsourcing and Overseas Transfer
To deliver and store website inquiries in company mailboxes, the Company outsources processing as follows, and personal information is transferred overseas in this process.
| Recipient | Outsourced task | Country | Timing · method |
|---|---|---|---|
| Google LLC (Gmail) | Sending (SMTP), receiving and storing inquiry e-mails | United States | Transmitted over the network when an inquiry is submitted |
The transferred items are those in Article 2, and the retention period follows Article 3. The website server is located in Korea (Cafe24). Data subjects may refuse the overseas transfer, in which case they may contact us by phone instead of the website form.
Article 6. Destruction Procedure and Method
Personal information is destroyed without delay once the retention period expires or the purpose is achieved. Electronic files are deleted in an unrecoverable manner and paper documents are shredded or incinerated.
Article 7. Rights of Data Subjects
Data subjects may at any time request access to, correction or deletion of, or suspension of processing of their personal information, or withdraw consent. Requests may be made in writing, by phone or by e-mail, and the Company will act without delay.
Article 8. Security Measures
The Company takes the measures necessary to ensure security, including minimizing access rights, managing the security of business accounts and training personnel who handle personal information.
Article 9. Cookies
The Company website does not use cookies that store user information. However, when external services such as maps are used, the policies of those services may apply.
Article 10. Privacy Officer
| Privacy Officer | Chief Executive Officer |
|---|---|
| Contact | +82-31-8057-8250, solbiolabinfo@solbiolab.com |
Article 11. Remedies
Data subjects may contact the following Korean authorities to report or seek advice on privacy infringement.
- Personal Information Infringement Report Center: 118 (in Korea), privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972, www.kopico.go.kr
- Supreme Prosecutors' Office: 1301 (in Korea), www.spo.go.kr
- Korean National Police Agency: 182 (in Korea), ecrm.police.go.kr
Article 12. Changes to this Policy
This Privacy Policy applies from the date of publication on the website, and any changes will be announced on the website.